FAQ

How do I create a Seed Telecom account?

Click “Sign Up” on the website, complete the registration form, and your account will be created instantly—no setup fees required.

What do I need to start making calls?

After registration, you’ll receive SIP credentials or IP authentication details. Configure your softphone or PBX to get started.

Do I get a free trial?

Yes! You receive free test credit to evaluate our voice quality before committing.

How soon is my payment activated?

Most payments are processed within minutes during business hours. Bank transfers may take longer depending on your provider.

Is there a minimum top-up amount?

No, you can start with any amount. However, topping up €50 or more qualifies you for one free geographic number under our business plan.

What payment methods do you accept?

We accept Bank Transfer, Visa/MasterCard, PayPal, Moneybookers, and USDT (crypto).

How can I monitor my call activity?

Log in to your dashboard to view real-time call logs (CDRs), rate sheets, and account statistics.

Do you support IP-based SIP authentication?

Absolutely. You can use either IP-based or username/password SIP authentication—whichever suits your system.

Is my call data secure?

Yes. We use end-to-end encryption (TLS/SRTP), secure servers, and multi-layer fraud prevention systems.

How scalable is the service?

We support from 100 to unlimited concurrent calls depending on your selected plan and business volume.

Can I choose different routes?

Yes, you can access both Premium and Direct CLI routes under one account and switch based on your needs.

What is the difference between Premium and Direct CLI?

Premium offers a minimum 80% CLI mix with competitive rates. Direct CLI is 100% FAS-free and supports full Caller ID.